Privacy Policy

Aiturnpro is a digital service provided by Concepts and Context ("Company", "we", "us" or "our").

We respect the privacy of individuals who visit our website, register accounts, purchase Services, submit documents or contact our team.

This Privacy Policy explains the categories of information that may be collected, the purposes for which information is used, the circumstances under which information may be disclosed and the options available to users.

By using Aiturnpro, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek the appropriate consent separately.

This Policy applies to information collected through our website at aiturnpro.com and related Services operated by Concepts and Context.

Depending on your interaction with Aiturnpro, we may collect and process the following categories of information.

2.1 Account and Registration Information

• Full name or account display name.
• Email address and relevant contact details.
• Username and authentication-related account information.
• Information supplied during account registration, verification or support.

2.2 Purchase and Transaction Information

• Purchased packages, subscriptions or scan credits.
• Order identifiers, payment status, transaction dates and amounts.
• Billing and invoice information.
• Refund requests, billing queries and payment disputes.

2.3 Document and Service Information

• Files and text submitted for AI detection, plagiarism or similarity analysis.
• Document names, file formats, sizes and processing metadata.
• Generated reports, scan status, analysis results and associated account records.
• Information supplied for editing, consulting, technical support or other Services.

2.4 Technical and Usage Information

• IP address and approximate location inferred from network information.
• Browser, device and operating system information.
• Website activity, session information, access times and error logs.
• Cookie identifiers and similar data where used.

2.5 Voluntarily Submitted Information

We may also receive information that you voluntarily provide through newsletters, promotional registrations, enquiries, competitions, feedback, surveys or direct correspondence.

We aim to collect information reasonably necessary for the relevant purpose, rather than requesting unrelated personal information.

Aiturnpro enables customers to submit documents for automated analysis and other eligible processing services.

These documents may include academic assignments, dissertations, manuscripts, research papers, business documents and other written materials.

3.1 Document Processing

When you submit a document, its contents and relevant metadata may be processed to deliver the requested AI writing analysis, plagiarism or similarity check, report generation or other selected Service.

Depending on the technical configuration of the Service, processing may involve authorised external technology providers and service infrastructure.

3.2 Report Availability

Generated reports and related order information may be associated with your account so that the relevant results can be accessed, reviewed or downloaded through available service functions.

3.3 Document Ownership

Uploading a document does not by itself transfer your applicable copyright or ownership rights to Concepts and Context.

You are responsible for ensuring that you have the necessary rights and permissions to submit the document for processing.

3.4 Confidential Documents

If your document contains unpublished research, personal information, confidential business material or third-party content, you should verify that the intended processing is authorised before submission.

Concepts and Context may use the information collected through Aiturnpro for the following purposes:

• Website administration: To operate, maintain and improve the website and its functionality.
• Account management: To register users, authenticate access, administer accounts and manage user preferences.
• Service delivery: To process submitted documents, generate reports and supply purchased Services.
• Payment administration: To manage purchases, payment confirmations, invoices, refunds and scan credits.
• Customer support: To respond to enquiries, investigate technical issues and resolve disputes.
• Service communication: To communicate account updates, transaction notices, service changes and important operational information.
• Personalisation: To improve the presentation and relevance of available features, where appropriate.
• Security and fraud prevention: To identify suspicious activities, prevent misuse and protect service infrastructure.
• Marketing: To communicate relevant newsletters, offers, packages and product updates in accordance with applicable marketing requirements.
• Legal compliance: To maintain records and comply with applicable legal and regulatory obligations.

Where a new purpose is materially different from the purpose originally disclosed, we will provide additional information and obtain consent where required by applicable law.

The legal basis on which personal information is processed depends on the applicable law and the circumstances of the processing.

Where recognised under applicable data protection law, processing may be based on:

• Consent: Where you have given valid permission for a specific purpose.
• Contractual necessity: Where processing is required to provide requested or purchased Services.
• Legal obligations: Where information must be processed or retained to satisfy applicable legal requirements.
• Legitimate interests: Where recognised by applicable law, for proportionate service administration, security and operational purposes.

In jurisdictions where consent or specified legitimate uses govern processing, we will apply the relevant statutory requirements.

If you withdraw consent, this will not affect processing already undertaken lawfully before withdrawal.

Customers may purchase scan credits, service packages and other eligible digital Services through the payment options made available on Aiturnpro.

Payment-related information may be processed by authorised payment service providers to complete transactions and provide payment confirmations.

We may retain relevant transaction identifiers, billing details, purchase history, invoice records and payment status information for service administration, accounting, dispute resolution and legal compliance.

Payment processors may apply their own privacy notices and security controls to information processed through their systems.

Customers should review the privacy information provided by the relevant payment processor when completing a transaction.

Concepts and Context may share personal information with authorised third parties where reasonably necessary to provide, administer or protect the Services.

Depending on the Service, these parties may include:

• Website hosting and cloud infrastructure providers.
• Payment gateways and financial transaction processors.
• Document analysis, AI-processing, similarity-checking and reporting technology providers.
• Email delivery and customer communication providers.
• Website analytics, security and technical support providers.
• Professional advisers, auditors or competent authorities where legally necessary.

Where external providers process information on our behalf, we seek to apply appropriate contractual and organisational protections as required by applicable law.

We may also disclose information where required by law, valid legal process or a lawful government request.

In connection with a business restructuring, merger or transfer, information may be transferred where permitted by applicable law, subject to appropriate safeguards.

Personal information, uploaded files, reports and transaction records may be stored for periods necessary to fulfil the purposes described in this Policy.

Retention periods may depend on the category of information, the Services purchased, account status, technical requirements, legal obligations and applicable contractual conditions.

8.1 Account Information

Account information may be retained while an account is active and for an additional period where reasonably necessary to comply with legal obligations, resolve disputes or protect legitimate rights.

8.2 Documents and Reports

Uploaded documents, generated reports and related processing records may be retained for service delivery, download availability, technical troubleshooting and other disclosed operational purposes.

Where an applicable service uses a defined expiry or deletion schedule, that schedule governs the relevant data, subject to lawful retention requirements.

8.3 Backups and External Systems

Information may remain temporarily in backups, system logs or external service-provider environments after deletion from an active customer interface.

Such information is subject to applicable retention, security and legal requirements.

8.4 Deletion Requests

Customers may request deletion of eligible personal information or submitted documents by contacting our support team.

We will assess requests in accordance with applicable law and relevant service limitations.

Aiturnpro may use cookies and similar technologies to operate its website, manage login sessions, remember preferences and understand website performance.

9.1 Essential Cookies

These may support authentication, account sessions, security features, shopping or checkout functions and other core website operations.

9.2 Functional Cookies

These may help remember settings, account preferences and other choices that improve the user experience.

9.3 Analytics Cookies

Analytics technologies may collect information about website visits, navigation patterns, page performance and user interactions to help us understand and improve the Services.

9.4 Advertising Technologies

Where advertising or measurement technologies are enabled, they may process identifiers and relevant interaction information according to applicable consent requirements and privacy settings.

You may manage cookies through your browser settings and, where provided, the website's consent management controls.

Disabling certain essential cookies may affect login functionality and access to some Services.

Concepts and Context recognises the importance of maintaining appropriate safeguards for personal information and documents processed through Aiturnpro.

We seek to maintain reasonable technical and organisational security measures appropriate to the nature of the information and associated risks.

Security measures may include, as applicable:

• Access controls for accounts and administrative functions.
• Appropriate authentication and credential protection.
• Secure transmission and storage safeguards.
• Monitoring for suspicious activity and unauthorised access.
• Technical maintenance, updates and vulnerability management.
• Reasonable controls over authorised personnel and service providers.

No website, online transmission or electronic storage system can guarantee absolute security.

Customers must protect their account credentials, avoid sharing passwords and promptly report suspected unauthorised access.

Where a personal data breach triggers a legal notification obligation, we will provide notifications in accordance with applicable law.

Aiturnpro may serve customers across different countries and geographical regions.

Depending on the location of our technical infrastructure and authorised providers, information may be processed or stored outside the country in which a Customer resides.

Where international transfers of personal information are subject to legal restrictions, we will apply the relevant requirements and appropriate safeguards.

Customers whose documents are subject to institutional or territorial processing restrictions should verify applicable processing arrangements before submitting such information.

Concepts and Context may send relevant information concerning Aiturnpro's Services, software updates, promotional offers, packages, newsletters and product announcements.

Marketing communications will be sent in accordance with applicable consent and direct marketing requirements.

Where an email relates to marketing rather than essential service administration, recipients may request to unsubscribe or withdraw applicable marketing consent.

Transactional and essential service messages, such as payment confirmations, account security notifications and operational notices, may continue where necessary and legally permitted.

To make a marketing preference request, please use an available unsubscribe mechanism or contact our privacy support team.

Depending on the applicable data protection law and your circumstances, you may have rights concerning personal information that we process.

These may include:

• Access: Request information about personal data processed about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request erasure of eligible personal information where permitted by law.
• Consent withdrawal: Withdraw consent for processing where consent is the applicable legal basis.
• Objection or restriction: Object to certain processing or request restriction where recognised by applicable law.
• Portability: Request portable information where such a right applies.
• Complaint or grievance: Raise a concern with us or, where permitted, an appropriate data protection authority.

We may request reasonable information to verify identity or authority before fulfilling a privacy request.

Some requests may be limited by legal obligations, security requirements, contractual restrictions or the rights of other individuals.

How to Exercise Your Rights

Send your request to editor@aitunrpro.com with sufficient details to identify the relevant account and privacy concern.

Please do not include passwords, financial credentials or unnecessary sensitive information in your request.

Aiturnpro's paid services are intended for individuals who have the legal capacity to enter into the relevant agreement or who are acting with appropriate authorisation.

Where Services are used by minors, applicable parental or guardian consent requirements must be satisfied.

We do not intend to knowingly collect children's personal information in violation of applicable law.

If a parent or guardian believes that information has been collected from a child without the required authorisation, they may contact us to request review and appropriate action.

Most communications between Aiturnpro and its customers are conducted through email or other available service communication channels.

Customers are responsible for providing an accurate, accessible and up-to-date email address when registering for Services.

If your email address or other relevant contact information changes, you should update your account information or notify the appropriate support team.

Failure to maintain accurate contact details may result in missed notifications, account-related messages or service correspondence.

Response to Privacy Enquiries

We aim to acknowledge or respond to privacy-related enquiries within two (2) working days of receipt.

Some requests may require additional investigation, identity verification or technical processing. In such cases, final resolution may take longer, subject to applicable statutory deadlines.

The Aiturnpro website may contain links to third-party websites, payment providers, technical documentation, external resources and other services.

These external websites may operate under their own privacy policies and terms of use.

Concepts and Context does not control the privacy practices of independently operated third-party websites.

We encourage customers to review the privacy notices of third parties before providing personal information through their systems.

Concepts and Context may update this Privacy Policy from time to time to reflect service improvements, new features, technical changes, operational requirements or developments in applicable privacy laws.

Updated versions will be published on the Aiturnpro website with an appropriate revision date.

Where changes materially affect how personal information is processed, we will provide additional notice or obtain consent where required by applicable law.

We encourage users to review this Privacy Policy periodically so that they remain familiar with our current data handling practices.

Changes to this Policy will not remove mandatory privacy rights available under applicable law.

If you have any questions concerning this Privacy Policy, the collection or use of your personal information, uploaded documents, report retention or a privacy request, please contact us.

We welcome reasonable enquiries and aim to provide an initial response within two working days.