Refund and Cancellation Policy

Welcome to Aiturnpro, a digital service operated by Concepts and Context ("Company", "we", "us" or "our").

This Refund and Cancellation Policy applies to customers purchasing Services through Aiturnpro, including prepaid scan packages, AI writing checks, plagiarism or similarity checks, document analysis, downloadable reports and other eligible digital products and services.

By purchasing a Service, you acknowledge the applicable terms presented before payment, including this Refund and Cancellation Policy.

The Company maintains a strict no-refund policy for completed purchases, subject to mandatory consumer rights and applicable legal requirements.

All sales are final. No refunds shall be provided once a purchase has been successfully completed, except where required by applicable law.

A sale is considered completed when payment has been successfully processed and the relevant purchase has been confirmed.

Where a purchase includes scan credits or digital access, those entitlements may become available through the Customer's Aiturnpro account.

The standard no-refund policy applies whether the Customer has used all, some or none of the purchased service credits.

Refunds Are Not Offered For

• A change of mind after completing a purchase.
• Selecting the wrong scan package or purchasing more credits than needed.
• Failing to use purchased scan credits or services.
• No longer requiring the purchased service.
• Purchasing a service without reviewing its description, features or limits.
• Expecting a particular score or result from a document check.
• No longer requiring an account after purchasing credits.

Customers may abandon a purchase before submitting payment.

Once an order has been successfully paid for and confirmed, it cannot ordinarily be cancelled for a refund.

Requests to cancel an order because of accidental selection, personal circumstances, a change in requirements or a decision not to use the Service do not create a refund entitlement.

Any mandatory cancellation or refund rights provided by applicable law remain unaffected.

Aiturnpro offers prepaid scan packages through which customers may purchase credits for eligible document checking services.

Scan credits represent prepaid digital usage entitlements and do not constitute a refundable cash balance.

4.1 Unused Credits

Once purchased, scan credits are non-refundable under the Company's standard policy, regardless of whether the Customer chooses to use them.

Customers are responsible for estimating their requirements and purchasing a suitable package.

4.2 Partially Used Packages

If a Customer uses only part of a purchased scan package, no proportional refund shall ordinarily be issued for the remaining credits.

4.3 Credit Validity

Where scan credits are subject to a validity period, the applicable expiry conditions shall be those disclosed at the time of purchase.

Expiration of credits under disclosed and lawful conditions does not ordinarily create a refund entitlement.

4.4 Transfers and Cash Redemption

Scan credits are intended for use within the account and Service for which they were purchased, unless otherwise authorised.

Credits cannot be exchanged for cash or transferred to another account without the Company's written approval, except as required by applicable law.

Aiturnpro provides automated AI writing analysis, plagiarism and similarity checking services.

Reports may include estimated AI writing indicators, similarity percentages, source matches and other analytical information.

Such results are generated using automated analysis and may vary between providers, algorithms, comparison databases and processing methods.

Customers are not entitled to a refund solely because they disagree with a generated score or expected a different result.

Examples of Non-Refundable Dissatisfaction

• An AI writing percentage being higher or lower than expected.
• A similarity score differing from another checking platform.
• A report identifying more or fewer matching sources than anticipated.
• A university, publisher or organisation interpreting the result differently.
• A Customer deciding not to use a successfully generated report.

Aiturnpro does not guarantee specific results or that its reports will reproduce the results of independent third-party systems.

These provisions do not limit remedies available where a Service is defective, deficient or materially different from what was advertised or agreed, as determined under applicable law.

While Aiturnpro aims to provide reliable digital Services, occasional technical difficulties may occur.

These may include temporary server interruptions, processing failures, report generation errors or account-related technical issues.

6.1 Reporting a Technical Problem

Customers experiencing a technical problem should contact support and provide relevant order information, a description of the issue and supporting details.

6.2 Technical Resolution

Where a valid processing issue is identified, Concepts and Context may attempt to resolve the problem through appropriate technical assistance, report regeneration, correction of an erroneous credit deduction or another suitable remedy.

The resolution will depend on the nature of the issue, contractual commitments and any mandatory rights under applicable law.

6.3 Refunds for Technical Failures

A technical support request does not automatically create a right to a refund.

However, where a Service has not been supplied as agreed, or a refund is legally required, the Company shall provide an appropriate remedy in accordance with applicable law.

All payments are subject to confirmation by the relevant payment service provider.

Customers should report suspected payment errors using the official support channels.

7.1 Duplicate or Incorrect Charges

Where a payment is duplicated because of a technical or processing error, the Customer may request a transaction review.

Verified erroneous or excess charges shall be corrected or refunded as appropriate and as required by applicable law.

7.2 Failed Payments

If a payment is debited but the purchase is not confirmed, the Customer should provide the transaction reference to support for investigation.

The transaction may be reconciled or reversed in accordance with the relevant payment provider's procedures and applicable legal requirements.

7.3 Unauthorised Transactions

Customers who suspect an unauthorised transaction should promptly contact their payment provider and notify Aiturnpro.

Legitimate payment disputes and statutory chargeback rights are not excluded by this Policy.

7.4 Purchase Disputes

Customers should initially contact support regarding order or billing disputes whenever reasonably possible, without prejudice to their legal rights or payment-provider dispute procedures.

Where Aiturnpro offers API access, integration services or other digital service packages, the applicable commercial conditions shall be communicated through the relevant purchase page, quotation or written agreement.

Unless otherwise expressly agreed in writing, completed purchases are final and non-refundable, subject to applicable law.

Customers purchasing API access should review the technical specifications, integration requirements, usage entitlements and any applicable validity periods before completing payment.

For separately commissioned development, consulting or enterprise engagements, any expressly agreed cancellation or refund provisions in the applicable written agreement shall govern that engagement.

Where a recurring billing arrangement is expressly offered, its renewal and cancellation conditions shall be disclosed separately before purchase.

The no-refund provisions in this Policy apply to completed purchases to the maximum extent permitted by applicable law.

Nothing in this Policy excludes, restricts or overrides consumer protections or statutory remedies that cannot legally be waived.

Where applicable consumer protection laws require a remedy for defective, deficient, undelivered or materially misrepresented Services, Concepts and Context shall comply with those legal requirements.

A Customer seeking such a remedy may submit a written complaint with the relevant order information, details of the issue and supporting evidence.

Each such complaint will be reviewed according to its circumstances, applicable contractual terms and governing law.

Customers may request closure of their Aiturnpro account using the available support channels.

Account closure does not itself cancel a previously completed purchase or create a refund entitlement for unused scan credits.

Where an account is suspended or terminated because of a material breach of the Terms and Conditions, the treatment of remaining service entitlements shall be subject to the applicable agreement and law.

Any outstanding obligations and mandatory customer rights remain unaffected by account closure.

Requests for deletion of personal information are handled separately under the applicable Privacy Policy and data protection requirements.

Customers experiencing billing, transaction or service delivery problems may contact Aiturnpro support using the email address listed below.

To assist in reviewing your enquiry, please include the following information where available:

• Registered account email.
• Order or transaction reference number.
• Purchase date and package information.
• A clear description of the problem.
• Relevant screenshots or payment confirmation records.

Please do not submit passwords, complete card credentials or other unnecessary sensitive information.

Response Times

We aim to acknowledge customer enquiries within two (2) working days of receipt.

Some cases may require additional investigation, coordination with payment providers or technical review.

Where statutory complaint-handling timelines apply, the relevant legal deadlines shall take precedence.

Concepts and Context reserves the right to amend or update this Refund and Cancellation Policy to reflect changes in business practices, service offerings, payment arrangements or applicable law.

Updated policies will be made available through the Aiturnpro website and will indicate an appropriate revision date.

Material changes will be communicated where required by law.

Changes will not retrospectively remove rights already accrued under an earlier purchase or applicable law.

Customers are encouraged to review the policy before making purchases.